Policies & Disclaimers
Privacy Policy
Collection of Information
We collect personally identifiable information, such as names and email addresses when voluntarily submitted by our visitors. The information you provide is used for information purposes by Vellner and to fulfill your specific request such as registration as an Vellner customer. This information is not used for future communications, such as a mailing list, unless you give us permission to use it in such a manner.Cookie/Tracking Technology
When you visit one of our websites or use one of our apps, we may use certain automated tools to provide you with a more personalized browsing experience, better understand your needs, provide you with content that is most relevant to you and monitor trends respecting the usage of our site and apps.In general, you can visit one of our websites without telling us who you are or submitting any personal information. However, through log files and other technologies, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We collect similar information respecting the usage of our apps. We use this information to help us understand user activity on our websites, to provide you with content appropriate for your region, and to monitor and improve our websites.
Cookies Our websites use a technology called “cookies”. A cookie is a small text file stored on your device that identifies your browser/device/IP address – but not you as an individual – to our computers each time you visit one of our websites. More information about cookies can be found at en.wikipedia.org/wiki/HTTP_cookie.
We use cookies on the pages on our websites where you are prompted to log in or that are customizable. If you have registered with our websites, these cookies (1) may let us know who you are, (2) may be necessary to access your account information (stored on our computers) in order to provide personalized services, and (3) will provide us and our service providers with information that we will use to personalize our websites in accordance with your preferences and interests. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies (these controls are typically found in the privacy settings for your browser). You do not need to enable cookies to visit our websites; however, if you decide not to accept cookies when visiting one of our websites, you may not be able to take advantage of all of the features of that site.
Tracer Tags & Web Beacons: Our websites may also use a technology called “tracer tags” or “Web Beacons”. A web beacon is a small transparent graphic image that allows us to record simple user actions related to our websites and to email communications received from us, to help us determine the usage and effectiveness of our site and communications. These “images” are automatically loaded to your browser/device when you visit the website or open an html format email message from us, thereby letting us know if a certain page was visited or an email message was opened. This technology allows us to understand which pages you visit on our websites. These tracer tags are used to help us optimize and tailor our websites for you and future visitors.
Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the websites (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the convenience of the websites. For more information or to opt-out, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
Distribution of Information
We may share information with government agencies or other companies assisting us in fraud prevention or investigations. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy, please contact us. We reserve the right to make changes to this policy. Any changes to this policy will be posted.Pricing Policy
Here at Vellner we strive to provide every customer with a quality product they will enjoy for years to come at competitive prices.
Pricing Disclosure
Shop Online policies by RVCARE
Our Shop Online for Parts and Accessoiries products is a service managed by our partner RV CARE.
You can follow their Shop Online terms and conditions, shipping and returns: click here
If you have any questions or complaints, please contact RV Care Customer Service:
RV Care Network Ltd.
777 de la Commune St W, Suite 230,
Montreal, QC
H3C 1Y1
The Value of the Administration Fee
On your behalf, we will…
- Register your RV’s warranty forms with the manufacturer.
- Register all additional warranties purchase.
- Register or clear your unit of liens.
- Register any life, critical illness, accident & health and gap insurance protection
- Obtain credit card information and shop it at various institutions for the best possible lending rate.
- Process all necessary financing and registration forms for the lending institutions.
- Facilitate the registration of your RV with RV Care, a network of top independent dealers across Canada who work together to support their customers. All RV Care dealers meet a rigorous set of standards and are required to abide by a strict Code of Ethics.
Facilitate the registration of your RV with the Ministry of Transportation and complete all the necessary government documents in accordance with Ontario Legislation which may include: License plates, renewals, safety standards certificates or accident reports. - Draw up a legal Bill of Sale.
- Propane certification has been done by a certified RV Technician.
- Propane tanks have been filled.
- Gas tank on motorized unit has been filled.
- 30 Days Warranty on major appliances (fridge, furnace, stove, water pump, converter, water heater…).
The Management and Staff sincerely thank you for your business. Our Dealership policy is to be responsible for the products and services we deliver. We begin this responsibility by delivering your vehicle the right way and on time. We strive to keep this commitment to you. The Managers and Staff are available to you at anytime to ensure that you are…
Completely Satisfied!
