Our customers share their stories…
To all at Vellner,
It was a pleasure doing business with the staff at Vellner, from the receptionist to the service tech. The sales people were very knowledgeable about their products, and never pressured us at any time to make the sale. It was a pleasure doing business there and we would recommend them to anybody.
Barb & Ken
Lenore Bachand is to be commended for her integrity, honesty and excellent sales capabilities. She took every step to make sure that we had the best RV that suited our needs, and she made sure we knew everything about it before we drove off the lot with it. With our newest addition to the family we will be needing a bigger RV in the near future and we will not hesitate to do business with Lenore again. We will definitely recommend you to others! We absolutely love our Cougar Toy Hauler and “Enjoy the RV Lifestyle!”
Marianne and Tom
We’ve purchased 2 RV’s from Vellners in Red Deer, a Coleman tent-trailer in 2003 and a Cougar 5th wheel in 2010. Our first stop when we started shopping for the 5th wheel was at Vellners as we were happy with our purchase in 2003.
Our shopping experience at Vellners was fantastic. Lenore and the sales staff are very friendly, helpful and knowledgeable. All of our questions were answered and explained very well.
The parts and service departments are also excellent. Everyone from the office staff to the technicians were always friendly, helpful and knowledgeable. In fact all the staff at Vellner are very professional and always did their best to look after the customers. We’ve observed this a number of times when sales, office, parts and service departments were looking after other customers. We’ve returned for service and we are very happy with how well everything went. We will definitely return for winterizing, getting our RV ready for summer and any other service work required.
There’s a lot to learn about RV’s and the seminars that Vellner held were extremely helpful to the both of us. All our questions were answered and we left the seminar with a lot more knowledge and confidence to look after our RV. It also made us very confident in the skills and abilities of the technicians to look after our Cougar 5th wheel.
We were starting holidays (two weeks) and our sewer did not drain. “No one,” not even where we purchased our Puma trailer would help – except Vellner Leisure Products. Needless to say we will be telling all we meet about your good service and how the dealership who sold us our unit didn’t care!
Again I cannot thank you enough. Gord
I was assisted very quickly upon entering the shop. The parts manager looked at my motor home and determined the correct parts that I needed. I was in and out in a very short time and very satisfied with the excellent service and friendliness. I would highly recommend Vellner Leisure Products to my friends.
Terry
This is a long overdue thank you for the great service we received on our fifth wheel. In this day and age where customer service is often talked about but rarely seen I want to thank Vellner Leisure Products for the superb customer service. Right from the time I came to look at the trailer until the problems with it were fixed the service has been great. When my parents came to pick the trailer up for us after we had purchased it they were very impressed that someone took the time to carefully explain how everything worked in the trailer even though it was a used trailer. Please pass on our thanks to the Sales and Service Departments. We are happy to recommend Vellner Leisure Products and would certainly return should we be looking again in the future.
April
“I was in your store July 28th and inquired about an RV spare tire cover. I was looked after to my satisfaction. Bill, the clean cut polite young man behind the parts counter is a definite asset to your business.”
Bert Letourneau
“My husband and I were extremely impressed with how we were treated in all aspects from sales to service to financing. We could not be happier. Before deciding on our trailer we visited all the dealerships in Red Deer and can now say with confidence we made the right choice.”
Rick & Tracy Villeneuve
“We have just purchased our third unit from Vellner Leisure Products; they just keep getting better! From start to finish their prime consideration is customer satisfaction; it seems to us they go the second mile. The entire staff is uncommonly friendly, courteous and helpful. We would confidently recommend Vellner Leisure Products to anyone who is looking for a new or used recreation vehicle or parts and service.”
Fred & Lois
“The staff at Vellner is always very helpful and professional. And I so appreciate the children’s center to help keep the kids entertained. Thank you.”
Mike Hay
“Thank you to Ian, you were wonderful to deal with and went above and beyond to drive to Sylvan Lake to return our lock key!”
Darren and Chantel Bennett
