Our customers share their stories…
We would like to thank you for your ongoing and excellent service and integrity. We have bought four 5th wheel trailers from Vellner. Today we still own and use two of them. We are snowbirds and enjoy the RV Lifestyle. The sales staff and the parts and maintenance departments at Vellner have always been helpful and eager to meet our needs.
We would recommend to other that Vellner Leisure Products is the place to buy your next RV.
Dennis and Judy Bradbury
To all at Vellner,
It was a pleasure doing business with the staff at Vellner, from the receptionist to the service tech. The sales people were very knowledgeable about their products, and never pressured us at any time to make the sale. It was a pleasure doing business there and we would recommend them to anybody.
Barb & Ken
If you are looking for a well-rounded RV dealership that can offer knowledgeable staff in parts, service and sales then you have come to the right place. I can’t say enough about each department. I have been dealing with Vellner Leisure Products for 6 years and have no intentions of dealing elsewhere. No need to. As soon as you walk though the doors you will feel at home and you will be treated like family.
Our sales rep Ian Babcock has looked after us right from the start and I wouldn’t have it any other way. He is there from start to finish making sure we left with what we needed and wanted. The last trailer I bought was a 2011 Alpine which was bought through the help of the general manager Ronanne. She could give me a better price than Ian (just kidding Ian). Its not often the general manager gets involved with customers but in this case it was nice.
Like I said earlier you won’t find a better group of people to visit with and have popcorn with than the group here at Vellners.
Sincerely Campers and Friends
Derek and Petra Friesen
Lenore Bachand is to be commended for her integrity, honesty and excellent sales capabilities. She took every step to make sure that we had the best RV that suited our needs, and she made sure we knew everything about it before we drove off the lot with it. With our newest addition to the family we will be needing a bigger RV in the near future and we will not hesitate to do business with Lenore again. We will definitely recommend you to others! We absolutely love our Cougar Toy Hauler and “Enjoy the RV Lifestyle!”
Marianne and Tom
We’ve purchased 2 RV’s from Vellners in Red Deer, a Coleman tent-trailer in 2003 and a Cougar 5th wheel in 2010. Our first stop when we started shopping for the 5th wheel was at Vellners as we were happy with our purchase in 2003.
Our shopping experience at Vellners was fantastic. Lenore and the sales staff are very friendly, helpful and knowledgeable. All of our questions were answered and explained very well.
The parts and service departments are also excellent. Everyone from the office staff to the technicians were always friendly, helpful and knowledgeable. In fact all the staff at Vellner are very professional and always did their best to look after the customers. We’ve observed this a number of times when sales, office, parts and service departments were looking after other customers. We’ve returned for service and we are very happy with how well everything went. We will definitely return for winterizing, getting our RV ready for summer and any other service work required.
There’s a lot to learn about RV’s and the seminars that Vellner held were extremely helpful to the both of us. All our questions were answered and we left the seminar with a lot more knowledge and confidence to look after our RV. It also made us very confident in the skills and abilities of the technicians to look after our Cougar 5th wheel.
We’ve been to other RV dealers, and returned to Vellners as the customer service is the best we’ve seen. We’ve observed with when we were 5th wheel shopping, as well as when we’ve shopped for accessories. Another dealership wanted to send us to a farm supply store to buy fittings we needed for our propane BBQ, Vellners had everything that we needed for it.
We recommend Vellners to our friends, In fact when folks have asked about our Cougar we say “we purchased it from Vellner in Red Deer. We’re very happy with our Cougar, the service and staff are excellent! You should check them out.”
Joyce and Ray Gellein
This is a little note for anyone who may be looking at buying a holiday trailer at Vellner. Our experience dealing with the staff there was very positive, we told Lorie Konsmo what we were looking for and he showed us a number of both new and used trailers. We did not feel pressured or pushed into buying. When we made our decision as to what we wanted we felt that we were given a very good deal on our old trailer. We were certainly treated with consideration and respect; we would deal with Vellners again.
Lawrence and Carmen
We were starting holidays (two weeks) and our sewer did not drain. “No one,” not even where we purchased our Puma trailer would help – except Vellner Leisure Products. Needless to say we will be telling all we meet about your good service and how the dealership who sold us our unit didn’t care!
Again I cannot thank you enough. Gord
I was assisted very quickly upon entering the shop. The parts manager looked at my motor home and determined the correct parts that I needed. I was in and out in a very short time and very satisfied with the excellent service and friendliness. I would highly recommend Vellner Leisure Products to my friends.
This is a long overdue thank you for the great service we received on our fifth wheel. In this day and age where customer service is often talked about but rarely seen I want to thank Vellner Leisure Products for the superb customer service. Right from the time I came to look at the trailer until the problems with it were fixed the service has been great. When my parents came to pick the trailer up for us after we had purchased it they were very impressed that someone took the time to carefully explain how everything worked in the trailer even though it was a used trailer. Please pass on our thanks to the Sales and Service Departments. We are happy to recommend Vellner Leisure Products and would certainly return should we be looking again in the future.
“I was in your store July 28th and inquired about an RV spare tire cover. I was looked after to my satisfaction. Bill, the clean cut polite young man behind the parts counter is a definite asset to your business.”
“My husband and I were extremely impressed with how we were treated in all aspects from sales to service to financing. We could not be happier. Before deciding on our trailer we visited all the dealerships in Red Deer and can now say with confidence we made the right choice.”
Rick & Tracy Villeneuve
“We have just purchased our third unit from Vellner Leisure Products; they just keep getting better! From start to finish their prime consideration is customer satisfaction; it seems to us they go the second mile. The entire staff is uncommonly friendly, courteous and helpful. We would confidently recommend Vellner Leisure Products to anyone who is looking for a new or used recreation vehicle or parts and service.”
Fred & Lois
“The staff at Vellner is always very helpful and professional. And I so appreciate the children’s center to help keep the kids entertained. Thank you.”
“Thank you to Ian, you were wonderful to deal with and went above and beyond to drive to Sylvan Lake to return our lock key!”
Darren and Chantel Bennett