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+1 (403) 343-1464

Temporarily Closed…but open

The safety and health of our employees and customers is of utmost importance during the COVID-19 outbreak. We have chosen to follow the recommendations of self-isolation / social distancing, with a total company closure for a minimum of 14 days starting March 23, 2020.

It is imperative for us to continue to assist and serve you, as the future of our business relies on our customers. Listed below are contact numbers for texts and calls, and email addresses, so that you can contact us and we will serve you immediately, remotely with assistance.   Appointments, deliveries, purchases and virtual tours of products and services are available…you just have to ask us. We are happy to help you in any way we can.

For Admin:
Mitch  403-896-6441
admin@vellner.com

For Service:  
Stacey 587-876-4567
service@vellner.com

For Parts:      
Mitch 403-896-6441

For Sales:
Ian  403-505-4408
Darren 403-304-7547

COVID-19 Safety Protocols

As we navigate our way through this unprecedented circumstance, we at Vellner Leisure Products wish to assure our extended family of customers, staff, family and friends that we are taking every precaution to ensure our mutual safety while we attempt to continue to provide a modified level of service.

Depending on the particular service request we receive the following are precautions you can expect to see from us. Protocols may differ slightly by department:

 

  • Beginning March 23rd our facilities will be locked down for at least 14 days, providing no outside access except by appointment. Staff contact information will be posted on the door, on our website vellner.com and through links on social media,
  • Requests for appointment will require the completion of a brief verbal questionnaire regarding travel history and presentation of symptoms. Anyone with a history of international travel in the past 14 days or presenting any symptoms of illness will be asked to reschedule,
  • Appropriate staff will greet their appointments at our front door, Social distancing will be maintained – no physical contact allowed, 2 meter separation practiced,
  • Guests will be requested to sanitize their hands using disinfectant wipes or sanitizer provided,
  • Gloves and masks will be available where requested and appropriate,
  • Any RV’s that are brought in for service will be isolated for 7 days prior to staff beginning work to mitigate the threat of infection.

 

These precautions as well as any others that become necessary and prudent will continue to be practised until we receive indication from the Health authorities that the threat has been mitigated and normal operations can resume.

 

Thanks you for your understanding and continued patronage!

Management – Vellner Leisure Products Ltd.

 

 

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403-343-1464

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